SHIPPING & RETURNS

From the rolling hills of the Devonshire countryside, directly to your home in the United States, your English made farmhouse furniture will make an epic journey.

SHIPPING AND RETURNS

From the rolling hills of the Devonshire countryside, directly to your home in the United States, your English made farmhouse furniture will make an epic journey.

CURBSIDE DELIVERY: 6 - 8 Weeks

You can expect to receive your furniture around 6-8 weeks after placing your order if you select the curbside shipping option. On the rare occasions when we think that your delivery will exceed the stated timeline, we'll be in contact to give you prior warning and a revised timeline.  

To reduce shipping costs for our customers we have developed custom made reinforced packaging for our tables and benches which allows us to confidently ship them flat packed with a curbside delivery option. Curbside delivery means you will need to bring the packages inside your home, remove the packaging and assemble the furniture yourself. Our assembly is very simple and we provide full instructions.

Please be aware that our table packages can weigh up to 190 lbs for a large table, and you will most likely need help bringing your delivery inside your home.

We will notify you as soon as your furniture leaves our workshop and will provide you will full tracking details.

The freight service (DHL in most cases) will provide you with a delivery window so that you can plan on being home to receive your furniture. Your delivery cannot be made without a signature, so it's important to plan ahead a time when you can be home, or arrange for someone else to accept the delivery in place of yourself.

Upon delivery, please be sure to inspect your table / bench package for signs of damage. In the unlikely event that you find damage, it is vital you mark it as damaged on arrival on the delivery paperwork so that we can file an insurance claim with the freight service on your behalf.

WHITE GLOVE DELIVERY: 12-18 Weeks

Your farmhouse furniture will be shipped using our carefully chosen white glove delivery service provider. White glove delivery includes in-home placement and furniture assembly, plus packaging removal by a professional team of furniture delivery experts. ‘White glove’ means that no lifting or carrying is required by you. White glove delivery does not include removing old or unwanted furniture from your home.

Our white glove delivery provider is a trusted partner and an expert in the fine furniture delivery space. They do not outsource deliveries to third parties, and handle all delivery routes in their own vehicles with their own experienced teams.

When you have agreed upon a delivery date with our delivery partner, please plan on being available at the location of your delivery during the pre-arranged time slot on that specific day.

Our delivery partner operates multiple routes and journeys across the country, and your delivery location will be part of a complex pre-planned route. For this reason, if you need to change your delivery date, please give at least 7 days of notice prior to your existing delivery date, so we can work out an alternative date.

The delivery team will give you a call around 30 minutes before they arrive. If you are not home at the time of delivery, significant charges may apply for a redelivery attempt. To avoid this headache and extra cost, please plan on remaining home for the duration of the agreed delivery time slot.

Our Farmhouse Tables ship flat, with the table legs in a separate box. For this reason, access to awkward spots within the home is often not an issue. To prepare for the delivery team on the day, please ensure that:

  • They have proper access to your property, or arrangements have been made to provide access where restrictions are often in place;
  • The route to the final room of placement is clear for the delivery team to move freely while carrying your furniture;
  • All other furniture / belongings has been moved out of the way so the delivery team can assemble your furniture in the required location.

After the delivery team have unpacked and assembled your furniture, please give it a full and careful inspection while the delivery team is still at your location. This is very important as it becomes more difficult to resolve any issues encountered when the delivery team has left.    

In the vast majority of cases, you’ll be head over heels in love with your new furniture, and there will be no issues to report. You’ll be required to sign the Bill of Lading (the shippers waybill) which states you have received the goods, and that no issues were found. Once this document is signed, the furniture is officially in your possession and is now your responsibility.

In the unlikely event that damage has been sustained during delivery, it is very important to make the delivery team aware of the issue, and also to make a note on the Bill of Lading of the precise nature of the damage. Please also contact us immediately here at Farmhouse Table Company, so we can help you resolve the issue. If it is decided that the damages can be fixed, we can organize for a local craftsman to visit at your convenience and fix in place. If you decide not to accept the item due to damage, our delivery team can remove it from your location when they leave and we’ll work with you to arrange a replacement.  

There are some locations within the United States that our delivery partner does not service on a regular basis, or are considered remote, out of area locations. This can mean the costs for white glove delivery will be higher than stated during checkout. If this is the case, we will contact you within 2 business days of you placing the order with a revised shipping quote. You then have the opportunity to proceed with the order and will be charged for the additional amount, or you can go ahead cancel the order and get a full refund.  

OUR RETURNS POLICY

We operate a no-fuss returns policy on all of our items that have not had a custom size or design alteration made to them. If you change your mind and decide you don’t want the item, you have 14 days from the date of delivery to submit an order return request. Orders returned due to buyers remorse will have a $250 restocking fee applied to them.

Please be aware that the shipping charge from your original order is non-refundable for returns made due to a change of heart or buyers remorse. You will also need to cover the return shipping to our workshop in Brooklyn, NY.

If the item arrives damaged or is faulty in any way, then we will arrange for the items to be collected from you at no cost to you. In this case, your initial delivery fee will be included in your refund. Custom size / design orders will also qualify for a full refund in the case of a manufacturing defect, or if the items are not as described.  

Please read our terms and conditions for more details on the return or order cancellation process.

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